Help — common questions from phone users
Short answers and links to the right page. Accounts, deposits and play happen in the official lobby. This is an unofficial information site, not a game server. The questions are grouped with cheap phones and weak networks in mind.
Account and login
Can I sign up on a slow network?
Yes. A Bangladeshi mobile number and a password are usually enough. Wait for the form to load fully, then type. Do not tap the button twice. Steps: registration guide.
Which address do I log in on?
Only the official lobby. Check the full address in your phone's address bar once. Steps: login guide. To spot the real address, read the official site and fake sites pages.
Why do I keep getting logged out?
Low-RAM phones close background tabs. "Cleaner" apps can wipe cookies. Exclude your browser or the lobby app in that cleaner's settings.
Phone, app and mobile data
Should I get the app, or is the browser enough?
The same account works in both. If your phone is short on space, the browser is enough. If you play every day, the app is handier. Get it only from the lobby's Android/iOS button: app download guide.
How do I use less data?
Do big downloads on Wi-Fi. Do not keep many tabs open. Video and live tables use more data, so skip them on a weak network.
The page loads halfway and freezes
Turn mobile data off and on once. Then refresh the page. If that fails, clear the browser cache and try again.
Deposits and withdrawals
Where do I deposit with bKash, Nagad or Rocket?
In the lobby cashier. When you switch to the wallet app and back, do not close the lobby page. Guides: bKash · Nagad · Rocket · basics: payments.
I paid, but my balance did not update
Keep a screenshot of the wallet transaction ID. Then give that ID in the lobby chat. What happens if you paid the wrong number depends on the platform's rules.
Where do I see bonuses or promos?
Read the bonus guide. The final terms are in the lobby. This site gives no promo codes.
Support, safety and age
Where do I get support?
In the live chat inside the lobby. Never type your password or OTP in chat. More: customer service guide.
Is there an official Telegram?
This site has no Telegram channel right now, so the 786JL link is disabled. Be careful with any handle that claims to be "official". If it asks you to pay a personal "agent" wallet, it is a scam. Remember the 786JL name and watch the lobby's own notices for news.
What is the age limit?
Nobody under 18 may open an account. How to set your own limits: responsible play.
Unofficial information site. Play and payments only in the official lobby. 18+.